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Return Policy

We want you to love Gussi as much as we do! Please contact us at customerservice@gussihair.com if there is something we can do to improve your experience. We love your feedback and want to help you reach your smoothest hair dreams!

Replacements

If your product arrived damaged, we are happy to send you a replacement free of charge. Contact us at customerservice@gussihair.com within 30 days of the original shipment date. Additional shipping fees may apply.

Returns

We offer refunds for products that are returned unused and unopened by mail within 30 days of the original shipment date.

  • Products must be returned within 30 days of the original shipment date.
  • We will provide a pre-paid shipping label.
  • Returned products are subject to an $8.99 return shipping fee for continental domestic orders and $30 return shipping fee for international orders, which will be automatically deducted from your refund. Initial shipping fees will not be refunded.
  • Refunds will be credited to the original form of payment.
  • We only accept returns for products purchased directly on www.gussihair.com
  • To start your return, email customerservice@gussihair.com with your order number and the products you would like to return, we will provide you with a pre-paid shipping label. Original packaging required for return.
  • Your return refund will be processed 7-10 days after the return arrives at our warehouse, less the $8.99 domestic return shipping fee. We're sorry, original shipping charges are not refundable.

    Refunds

    If you have tried a Gussi product and are unhappy with your results, reach out to our customer care team at customerservice@gussihair.com within 30 days of the original shipment date and we will work with you to determine if a refund is possible. Please note, shipping fees are unable to be refunded once product has been used. We only accept returns for products purchased directly on www.gussihair.com.